pricing policy
Our online merchandise prices are typically the same as those in our stores (there are occasionally slight regional differences).

price adjustments

Lookwell, Inc. offer one price adjustment if a price is marked down within 14 days of purchase. Adjustments require presentation of the original receipt. To obtain an adjustment of an online purchase, mail the customer copy of the online invoice to:

Lookwell, Inc.
23505 Crenshaw Blvd., Dept. 184
Torrance, CA 90505, USA

We're sorry but we cannot accept photocopied invoices. The envelope must be postmarked within 14 days of the purchase date noted at the top of the invoice. We will credit the credit card used for the original purchase. We cannot issue refund checks for price adjustments. You may also obtain a price adjustment by taking your original invoice to one of our stores within 14 days of the date of purchase.

sales tax policy

Lookwell, Inc. is required by law to charge sales tax where applicable.

Some states tax shipping charges as well as the purchase total. Those states are: Arkansas, Colorado, Georgia, Hawaii, Kansas, Mississippi, Nebraska, Nevada, New Mexico, New York, North Carolina, Oklahoma, South Dakota, Texas, Washington, West Virginia, and Wisconsin.

Please note that on-screen order totals reflect estimated sales tax. The actual charge to your credit card will reflect the applicable state and local sales taxes and will be calculated when the order is shipped. Your tax total will include the correct county sales tax addition (if applicable) and be reflected on your invoice. If you have any questions about the tax rate on your invoice, please call us at 888-456-6593 between 9 am to 5 pm PST Monday through Friday.

other questions?
Please let us know if there are other questions you have about shopping at Lookwell, Inc. Online. You may email us or call us directly at 888-456-6593. Our customer service hours are 9 am to 5 pm PST Monday through Friday.