confirming your order

If you've provided a valid email address when you order you will receive two e-mails:

the first confirms your order

the second confirms your shipment

out of stock items

While we make every effort not to be out of stock, occasionally we are out of certain items. If we are out of stock on an item that you've ordered, we will notify you by e-mail or phone. Any out-of-stock items will be removed from your order total and will be reflected in your shipping confirmation email (if you have provided an email address). We apologize, but we are unable to accept back orders at this time.

tracking your order

If your order is shipped via UPS or FedEx, we will include an order tracking number. You can track the status of your shipment. Note: It may take 24 hours before tracking information appears on the carrier's web site.

• www.fedex.com

  or

• www.ups.com

When trying to estimate when a package will be delivered, you should consider the following:

• Credit card approval must be received prior to processing.
• Overnight orders placed after 12 noon EST won't be processed until the next day.
• Delivery only occurs on business days -- Mondays through Fridays excluding holidays.
• Overnight delivery is not available on Saturday or Sunday.
• There are certain holidays that carriers do not pickup or deliver.

other questions?
Please let us know if there are other questions you have about shopping at Lookwell, Inc. Online. You may email us or call us directly at 888-456-6593. Our customer service hours are 9 am to 5 pm PST Monday through Friday.